Return & Refund Policy


Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone 03- 8060 8771/ 03-8068 3377 or email [email protected] to report on the products upon 3 days of receiving the goods.

Please allow up to 7 working days for your inquiry to be processed.

Return/Refund of Products can be arranged under the following reasons:

  • If the products delivered are in damaged or defective condition; or
  • If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity, and packaging as it first delivered to customer together with proof of purchase.

There are few methods of return and refund for Delivery.

  • For return at stores, customers are encouraged to perform a return of the items and get a replacement of the same products from the stores by customers within 7 days from the email confirmation date by Customer Service.
  • For refund at stores, customer requires to return the damaged / wrong product at the store within 3 working days from home delivery date. The refund payment will be debited to the customer credit card or debit card within 14 to 30 working days depending on the bank refund policy.

The customer shall be responsible for the risks and condition of the product to be returned until it reaches the store. SK-TEC will not be liable for any loss or damage to the product prior to the product received by us. The customers are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.